Storage Snaresbrook Privacy Policy
This Privacy Policy explains how Storage Snaresbrook collects, uses, stores and protects your personal data in accordance with the United Kingdom General Data Protection Regulation and the Data Protection Act 2018. It applies to all Storage Snaresbrook customers within the Snaresbrook area, as well as prospective customers and individuals who contact us in relation to our storage services.
Who this Privacy Policy applies to
This Privacy Policy applies to all individuals who use or enquire about Storage Snaresbrook services in the Snaresbrook area. This includes existing and former customers, prospective customers, authorised representatives, guarantors, emergency contacts and any person whose data is provided to us in connection with a storage agreement.
Personal data we collect
We only collect personal data that is necessary for the provision and management of our storage services, to meet our legal obligations and to safeguard our legitimate interests. The categories of personal data we may collect include:
Identification and contact details such as full name, postal address, billing address, date of birth, identification numbers from official documents, and basic contact details such as general correspondence details where provided.
Contract and account information such as storage unit number, contract start and end dates, payment status, account history, and records of communications relating to your storage agreement.
Payment and transaction data such as payment method information and records of payments received for our services. Actual payment card or bank details are only processed where necessary and in accordance with applicable security requirements, and may be handled directly by our payment processors.
Security and access data such as access logs, vehicle registration numbers where recorded, CCTV images and other information collected for safety, security and fraud prevention purposes on our premises.
Communication data such as enquiries, complaints, feedback and other correspondence you send to us by any channel.
How we collect your personal data
We collect personal data directly from you when you contact us, request a quote, sign a storage agreement, make a payment, access our premises, or otherwise interact with us. We may also receive personal data about you from third parties where this is lawful, for example from credit reference agencies where relevant, from persons you nominate as emergency contacts, or from authorities and insurers in the event of incidents involving our premises or services.
Lawful bases for processing
We process your personal data only where we have a lawful basis to do so. Depending on the circumstances, we rely on the following lawful bases:
Performance of a contract. We process personal data to set up, manage and perform our storage agreements with you, including verifying your identity, administering your account, accepting payments, and communicating with you about your contract and the services you use.
Compliance with legal obligations. We may process personal data to comply with applicable laws, regulations and statutory requirements, such as tax and accounting rules, anti money laundering and fraud prevention obligations, and requirements imposed by law enforcement or regulatory authorities.
Legitimate interests. We process personal data where it is necessary for our legitimate business interests, provided that your interests and fundamental rights do not override those interests. This may include maintaining the security of our premises, preventing fraud, managing customer relationships, improving our services, and establishing, exercising or defending legal claims.
Consent. In limited situations we may rely on your consent, for example for certain types of optional marketing communications. Where processing is based on consent, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing carried out prior to withdrawal.
How we use your personal data
We use the personal data we collect for the following purposes:
To provide and manage storage services, including processing your application, preparing and managing your contract, allocating and managing your storage unit, and communicating important information about your use of our facilities.
To process payments and manage billing, including creating invoices, recording payments, handling payment queries and managing any arrears or debt recovery processes.
To ensure safety and security, including controlling access to our premises, monitoring for unauthorised activity, protecting property, preventing and detecting fraud and criminal activity, and supporting investigations in cooperation with competent authorities where lawfully required.
To manage our relationship with you, including handling enquiries and complaints, responding to your requests, sending service related notices, and keeping you informed about changes to our terms and conditions or this Privacy Policy.
To meet legal, regulatory and compliance requirements, including maintaining appropriate records for tax, accounting and audit purposes, and responding to lawful requests from courts, law enforcement or regulatory bodies.
To protect our legal rights and interests, including the enforcement of contracts, collection of debts, management of disputes and the establishment, exercise or defence of legal claims.
Data retention
We retain your personal data only for as long as is necessary for the purposes for which it was collected, including to meet any legal, accounting or reporting requirements. In determining appropriate retention periods, we consider the amount, nature and sensitivity of the data, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process it and whether those purposes can be achieved through other means, as well as applicable legal requirements.
Customer contract and billing records are generally retained for a minimum period required by tax and accounting laws after the end of your storage agreement. Security records such as access logs and CCTV footage are kept for a shorter period necessary for security and investigation purposes, unless a longer retention period is required in connection with an incident, claim or investigation. When personal data is no longer required, we securely delete or anonymise it.
Sharing your personal data and processors
We do not sell your personal data. We may share your personal data with trusted third parties who act as processors on our behalf, strictly for the purposes described in this Privacy Policy and under contracts that require them to protect your data. These may include providers of data storage and hosting, payment processing services, customer relationship management systems, security and CCTV system providers, professional advisers such as accountants or legal advisers, and companies that support our communications and administrative operations.
We may also share personal data with third parties who act as separate controllers where this is necessary and lawful, such as insurers, debt collection agencies, credit reference agencies, courts, law enforcement bodies, regulatory authorities or potential purchasers of our business. In such cases, those third parties are responsible for their own compliance with data protection laws.
Where personal data is transferred outside the United Kingdom or European Economic Area, we take appropriate steps to ensure that an adequate level of protection is in place, such as using standard contractual clauses or ensuring the recipient is located in a jurisdiction that offers an adequate level of data protection recognised by applicable law.
Your data protection rights
Under data protection law, you have a number of rights in relation to your personal data, subject to certain conditions and exemptions. These rights include:
The right of access. You can request confirmation of whether we process your personal data and obtain a copy of that data, along with information about how we use it.
The right to rectification. You can ask us to correct inaccurate or incomplete personal data that we hold about you.
The right to erasure. In certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected or where you withdraw consent and there is no other lawful basis for processing.
The right to restrict processing. You can ask us to restrict the processing of your personal data in specific situations, for example while we consider a request for rectification or an objection.
The right to data portability. Where processing is based on consent or contract and carried out by automated means, you may request that we provide your personal data in a structured, commonly used and machine readable format, or ask us to transfer it to another controller where technically feasible.
The right to object. You can object to processing based on our legitimate interests, including profiling, on grounds relating to your particular situation. We will stop processing unless we demonstrate compelling legitimate grounds that override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.
Rights in relation to automated decision making. Storage Snaresbrook does not carry out solely automated decision making that produces legal or similarly significant effects on you.
Exercising your rights and complaints
You may exercise your data protection rights by contacting Storage Snaresbrook through the usual communication channels used for your account or by writing to us at our business address. We may need to verify your identity before responding to your request to protect your privacy and security. There is generally no fee to exercise these rights, although we may charge a reasonable fee or refuse to act on manifestly unfounded or excessive requests in accordance with the law.
If you have concerns about how we handle your personal data, we encourage you to contact us first so that we can try to resolve the issue. You also have the right to lodge a complaint with the competent data protection supervisory authority in the United Kingdom.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, our services or applicable law. Any updated version will apply to all personal data held by Storage Snaresbrook at the time of the update and will be made available to customers in the Snaresbrook area. We recommend that you review this Privacy Policy periodically to stay informed about how we protect your personal data.
