Storage Snaresbrook Terms and Conditions
These Terms and Conditions set out the basis on which Storage Snaresbrook provides storage, handling, and related removal and transport services. By making a booking, using our services, or allowing your goods to be stored or handled by us, you agree to be bound by these Terms and Conditions.
In these Terms and Conditions, references to we, us, and our mean Storage Snaresbrook. References to you and your mean the customer named in the booking or any person requesting or using our services.
1. Scope of Services
1.1 We provide storage services, including the acceptance, handling, and storage of goods at our facility, and may also provide related removal and transport services such as collection, delivery, loading, unloading, and packing, where agreed as part of your booking.
1.2 Our services are provided for personal, household, and business goods that are lawfully owned or controlled by you. You confirm that you are the owner of the goods or have the authority of the owner to store and move them.
1.3 These Terms and Conditions apply to all services we provide to you, whether arranged directly with us or through a third party, unless expressly agreed in writing by us.
2. Booking Process
2.1 Bookings may be made by you online, in writing, or verbally. A booking is not confirmed until we have accepted it and you have received confirmation from us. We may decline a booking at our discretion.
2.2 You must provide accurate and complete information about the nature, quantity, and approximate value of your goods, the access arrangements for collection and delivery addresses, and any special requirements, including items that are heavy, fragile, or require special handling.
2.3 Any quotation we provide is based on the information you supply. We reserve the right to revise or withdraw the quotation if the information provided is incomplete, inaccurate, or changes materially, including but not limited to additional items, poor access, waiting time, or changes to dates and locations.
2.4 A quotation does not constitute a binding contract. A contract is formed only when we confirm your booking and you accept these Terms and Conditions.
2.5 If our services include removal and transport, you are responsible for ensuring that suitable parking and access are available at both collection and delivery addresses. Any parking fees, permits, or penalties incurred due to insufficient arrangements may be charged to you.
3. Payments and Charges
3.1 Unless agreed otherwise in writing, all charges for storage and any associated removal or transport services are due in advance. We may require a deposit or full payment at the time of booking.
3.2 Storage charges are typically calculated on a weekly or monthly basis depending on the size of the storage space and the services you have selected. Charges for removal and transport services may be based on time, distance, volume, or a fixed price quotation.
3.3 We reserve the right to review and adjust our storage rates periodically. If you are on an ongoing storage agreement, we will give you reasonable notice of any rate changes. Continued use of our services after the change takes effect will constitute acceptance of the new rates.
3.4 Payments must be made using the methods we accept at the time of payment. You are responsible for ensuring that payments are made on time and in full. If you make payment by a method which is later reversed, declined, or charged back, the amount will be treated as unpaid.
3.5 If you fail to make any payment when due, we may apply interest on the overdue amount at a reasonable rate and may charge administrative fees for late or failed payments. We may also suspend or terminate services and restrict access to your goods until all outstanding sums are paid.
3.6 We may exercise a lien over your goods, meaning we may retain possession of them until full payment of all amounts due to us has been received. If charges remain unpaid for a prolonged period, we reserve the right to sell or dispose of your goods in accordance with applicable law, deducting any amounts owed and reasonable costs from the proceeds, and holding any balance for you.
4. Cancellations, Amendments, and Refunds
4.1 You may request to cancel or amend your booking by contacting us as soon as possible. The effective date of cancellation or amendment is the date on which we receive your clear instruction.
4.2 For removal and transport services, cancellations or major changes requested within a short period before the scheduled service date may incur charges, which may include a percentage of the quoted price or the full amount, depending on the notice given. This reflects costs and time that we cannot reasonably recover.
4.3 For storage services, you may usually terminate the storage agreement by giving us the notice specified in your agreement or our current policy. Storage fees already paid for periods after the effective termination date may be refunded at our discretion, subject to any minimum term or notice requirements.
4.4 If you fail to be present or to provide access for removal or delivery at the agreed time, this may be treated as a late cancellation and you may be charged in full. Any additional visits or waiting time may be charged separately.
4.5 We may cancel or suspend services if you breach these Terms and Conditions, fail to pay sums due, provide false or misleading information, or if we have reasonable grounds to believe that storing or handling your goods may pose a risk, be unlawful, or contravene regulations.
4.6 If we cancel your booking for reasons within our control and no services have been provided, we will refund any amounts you have paid in respect of that booking. This will be your sole and exclusive remedy for such cancellation.
5. Your Responsibilities
5.1 You must ensure that all goods are properly packed and protected for storage and transport, unless we have specifically agreed to provide packing services. We are not responsible for damage caused by inadequate or improper packing that we did not carry out.
5.2 You must not store or request us to handle any goods that are prohibited, unsafe, or illegal. This includes, but is not limited to, explosives, firearms, ammunition, combustible or flammable substances, chemicals, perishable goods, living creatures, illegal drugs, stolen property, or items that emit fumes, gas, or odours.
5.3 You are responsible for ensuring that all appliances are disconnected, defrosted where necessary, and prepared for storage or transport. We are not liable for any damage arising from your failure to do so.
5.4 You must keep your contact details up to date and notify us promptly of any changes. We will rely on the latest contact details provided by you for notices and communication.
6. Waste and Environmental Regulations
6.1 We operate in accordance with applicable waste management and environmental regulations. We are not a general waste disposal service and will not remove, transport, or store waste or refuse except by prior agreement and in compliance with relevant laws.
6.2 You must not leave unwanted items, rubbish, or waste in our facility or vehicles, other than items expressly included in the agreed service and permitted by law. Any unauthorised waste left by you may be removed and disposed of by us at your cost.
6.3 If we agree to remove or dispose of items on your behalf, you confirm that you are legally entitled to dispose of them and that they do not constitute hazardous or controlled waste unless we have specifically agreed to handle such items in compliance with applicable regulations.
6.4 You agree to indemnify us for any losses, costs, fines, or liabilities arising from your failure to comply with waste, recycling, or environmental regulations, including where you have misdescribed items or concealed prohibited materials within your goods.
7. Access to Stored Goods
7.1 Access to your stored goods may be provided by appointment or during our advertised opening hours, subject to our operational requirements and security procedures.
7.2 We may require reasonable proof of identity and authority before granting access to any person requesting to view, add to, or remove goods. We may refuse access if we are not satisfied with the identification or authority presented.
7.3 We may temporarily restrict access for safety, maintenance, security, or legal reasons. Where possible, we will give you advance notice of any planned restrictions.
8. Our Liability
8.1 We will exercise reasonable care in providing our storage and related services. However, our liability is subject to the limitations and exclusions in this section.
8.2 Unless otherwise agreed in writing, our total liability for loss of or damage to your goods, whether arising from negligence, breach of contract, or otherwise, is limited to a reasonable amount in proportion to the storage fees or service charges paid for the affected goods, subject to any specific limits notified to you.
8.3 We are not liable for loss or damage arising from circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, adverse weather, fire, flood, war, terrorism, civil unrest, strikes, or the actions of third parties.
8.4 We are not liable for loss or damage resulting from inherent defects or vulnerabilities in your goods, including but not limited to wear and tear, deterioration, rust, mould, infestation, leakage of contents, or the failure of sealed containers or appliances.
8.5 We are not liable for loss of profits, loss of business, loss of revenue, loss of opportunity, or any indirect or consequential loss, whether or not we have been advised of the possibility of such loss.
8.6 You are responsible for arranging adequate insurance for your goods while they are in storage or in transit, unless we have expressly agreed to provide insurance cover. Any insurance we arrange on your behalf will be subject to separate terms and conditions.
8.7 If you believe your goods have been lost or damaged while in our care, you must notify us in writing as soon as reasonably practicable and, in any event, within any time limit specified in your agreement or our policy. Failure to notify us within a reasonable time may affect our ability to investigate and may reduce or extinguish any liability we may have.
9. Indemnity
9.1 You agree to indemnify us against any claims, demands, losses, damages, costs, and expenses arising from or in connection with your breach of these Terms and Conditions, your negligence, or your unlawful act or omission.
9.2 This indemnity includes, without limitation, any liability we may incur to third parties whose goods or property are affected as a result of your actions or the condition or contents of your goods.
10. Termination
10.1 Either party may terminate the storage agreement by giving the notice required under your agreement or, if no period is specified, by giving reasonable notice.
10.2 We may terminate the agreement immediately if you fail to pay sums due, commit a serious breach of these Terms and Conditions, store prohibited goods, or engage in conduct that we reasonably consider to be unsafe, unlawful, or likely to cause damage or nuisance.
10.3 Upon termination, you must promptly remove your goods and settle any outstanding charges. If you do not remove your goods within a reasonable time after termination, we may treat them as abandoned and exercise our lien and disposal rights.
11. Data Protection and Privacy
11.1 We will collect and process personal information about you for the purposes of managing your booking, providing services, handling payments, and meeting our legal and regulatory obligations.
11.2 We will take reasonable steps to keep your personal information secure and will not sell your data to third parties. We may share information with reputable service providers and authorities where necessary for the provision of services, credit control, fraud prevention, or legal compliance.
12. General
12.1 We may update these Terms and Conditions from time to time. The version in force at the time of your booking or renewal of storage will generally apply to that booking or period, unless a change is required by law or regulatory guidance.
12.2 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid or unenforceable, that provision will be removed or limited to the minimum extent necessary, and the remaining provisions will continue in full force and effect.
12.3 No failure or delay by us in exercising any right or remedy under these Terms and Conditions will constitute a waiver of that right or remedy, nor will any single or partial exercise prevent any further exercise of that or any other right or remedy.
12.4 You may not assign or transfer your rights or obligations under these Terms and Conditions without our prior written consent. We may assign or transfer our rights and obligations in connection with a business transfer or restructuring, provided that this does not materially reduce your protections under these terms.
13. Governing Law and Jurisdiction
13.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, are governed by the laws of England and Wales.
13.2 You and we agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, or the services we provide, including any non-contractual disputes or claims.
By proceeding with a booking or using our services, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.
